FAQ

Support

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Orders & Payment

How do I place an order?

Simply browse our collections, add your selected designs to the cart, and proceed to checkout. We accept credit/debit cards, UPI payments, and Cash on Delivery (COD) within serviceable regions.

Can I change or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. Once an order enters our processing pipeline or is handed over to our courier partners, cancellation is no longer possible.

What payment methods do you accept?

We accept Visa, Mastercard, RuPay, direct UPI payments via Google Pay, PhonePe, and Paytm, alongside secure Cash on Delivery options.

Shipping & Delivery

How long does shipping take?

Standard orders are processed within 1–2 business days. Delivery across major metro locations takes 4–7 business days. Express logistics timelines range from 2–4 business days depending on delivery constraints.

Do you ship internationally?

Currently, domestic fulfillment operates strictly within India. International logistics and shipping frameworks are scheduled to launch soon.

How can I track my order?

Once dispatched, comprehensive tracking links accompanied by airway bill (AWB) metrics are automatically generated and sent directly to your registered phone number via SMS and email.

Products & Sizing

How do I know my size?

Please review our specialised Size Guide for exact structural body metrics. For personalised fit assistance or unique measurements, contact our boutique styling team via email.

Are the product colours accurate?

We photograph our collections under optimal studio lighting conditions to guarantee real-world fidelity. However, minimal variations can exist based on hardware display configurations or panel calibrations.

Returns & Refunds

What is your return policy?

We maintain a 15-day return policy from the verified date of delivery. All returned apparel units must arrive completely unworn, unwashed, free of scent variations, and retaining original tags. Refer to our exhaustive Refund Policy page for step-by-step documentation.

How long does a refund take to process?

Upon physical warehouse inspection and validation of the returned products, refund allocations are executed within 5–7 business days returned directly to the initial financial gateway used during purchase.