Refund policy

Return & Refund Policy

Last updated: July 2026

1. Return Window

You have 7 days from the date of delivery to request a return for most items. Requests received after this period may be declined.

2. Eligibility Conditions

To be eligible for a return, items must be:

  • Unused, unworn, and unwashed
  • In original condition with no stains, tears, or odors
  • All original tags attached
  • In original packaging (including dust bags, boxes, hangers)
  • With proof of purchase (order invoice)

3. Non-Returnable Items

For hygiene, safety, and customization reasons, we cannot accept returns on:

  • Customized/personalized items – pieces made to your specific measurements or with custom alterations
  • Items marked as "Final Sale" – clearly indicated on the product page

4. How to Initiate a Return

  1. Go to your Account > Order History on our website
  2. Select the product(s) you wish to return
  3. Follow the prompts to submit a return request
  4. You will receive a confirmation email with pickup details
  5. Our courier partner will pick up the item within 3–5 business days (3 pickup attempts will be made)

5. Return Shipping Costs

Reason for Return Who Pays?
Customer changed mind / doesn't like the product Customer pays a handling fee of ₹99
Wrong item received We pay
Defective / damaged product We pay

6. Refunds

  • After pickup, returned items go through a quality check (2–3 business days)
  • Approved refunds are processed back to the original payment method
  • Refunds reflect in your account within 5–7 business days (bank/payment gateway timelines may vary)
  • For Cash on Delivery (COD) orders, refunds are issued via bank transfer – please provide your account details

7. Exchanges

  • You can exchange the size of a product within 15 days of delivery
  • Exchanges are subject to stock availability
  • If the requested size is unavailable, a refund will be issued instead
  • Exchange shipping is free on your first request per order

8. Damaged, Defective, or Missing Items

We carefully inspect all products before shipping. However, if you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery
  • Email us at support@dinidesigner.com with:
    • Order number
    • Clear photos/videos of the damage/defect
    • Photo of the original packaging (if available)
  • We will arrange a free pickup and issue a full refund or replacement after verification

Note: Reports made after 48 hours may still be processed but could take longer for resolution and require additional evidence. Please inspect your order immediately upon delivery.

9. Cancellations

  • Orders can be cancelled for free before they are shipped
  • Once shipped, the order cannot be cancelled (follow the return process instead)
  • To cancel: Go to Account > Order History and select "Cancel Order"

10. Contact Us

For any return or refund questions: